Consumers have the right to expect goods or services they buy are accurately described and fairly priced, with honest credit or hire terms offered. Businesses have the right to trade on equal terms.
Part of our work is to ensure that consumers are treated fairly by traders supplying those goods or services. South Gloucestershire Trading Standards investigates complaints relating to possible criminal offences under a wide range of legislation as well as advising and working with local businesses to help them comply.
One area our officers deal with is known as fair trading, and covers issues such as consumer credit, business names, counterfeiting, pricing, description of goods, and rogue traders for example.
For businesses seeking advice, there are a number of advice and guidance leaflets listed below. Alternatively, you can contact Trading Standards using the details on this page.
For consumer complaints or enquiries, please contact Consumer Direct on 08454 04 05 06.
Advice & Guidance Leaflets
Advice and guidance leaflets will be available online shortly. In the meantime, please contact Trading Standards to request a hardcopy.