We are committed to providing high quality services to our customers and strive to continually improve our service provision.
Planning Development Control Customer Charter
This guide sets out how we operate our planning development control service in an equitable, timely, consistent and open manner so that development within South Gloucestershire achieves our aim of protecting and improving the countryside and built environment.
The aims and standards of the service are explained and a guide to the relevant procedures is set out in the charter, together with full contact details. If you have any queries regarding the services we provide, please contact us.
Planning Enforcement Customer Charter
The Charter is a guide which sets out how the council aims to operate its planning enforcement service in a fair, timely, consistent and open manner so that South Gloucestershire can be properly protected and enhanced as a place to live and work.
The aims and standards of the service are explained and a guide to the procedures is set out, together with contact details. Planning enforcement information can be viewed through the 'Planning Enforcement Customer Charter' link in the 'Read more' section of this page.
Both the Customer Care Charter and the Enforcement Charter are available to view through the 'Read more' section of this page.