Most bus services are run on a commercial basis and are not subsidised by South Gloucestershire Council. We do, however, contract commercial companies to provide some services on our behalf. These tend to be rural services, or early, late or Sunday services.
If you have a comment or complaint to make about a commercial bus service, or would like to see changes to a timetable or route, you should contact the relevant bus operator. Commercial bus services are usually those with numbers between 1 and 499.
If you want to comment or complain about a service supported by the council (mainly those with route numbers higher than 500), please contact:
The Integrated Transport manager
South Gloucestershire Council
Riverside Court
Bowling Hill
Chipping Sodbury
Bristol BS37 6JX
You can also phone us during office hours on 01454 864561 or email itu@southglos.gov.uk
Bus Users UK
You could also join Bus Users UK, a voluntary, non-political organisation which aims to protect and promote the interests of bus passengers. They also run the Bus Appeals Body, which is a national independent organisation that acts as an arbiter in disputes between passengers and operators.
Write to:
Bus Users UK
PO Box 2950
Stoke-on-Trent
ST4 9EW
enquiries@bususers.org
Public transport forum
You can also raise your concerns at a South Gloucestershire public transport forum, held once every four months.
Suggesting a new service
You can make suggestions for new services to either the commercial bus operators, or to the council's Integrated Transport Unit. If no commercial operator is willing to run the service you suggest, the council will consider it – subject to our resources.
Still not happy?
The traffic commissioner is responsible for licensing bus operators and for making sure they run to the correct route and timetable. You can make a complaint to:
Traffic Commissioner for the Western Area
2 Rivergate
Temple Quay
Bristol BS1 6EH
Telephone 0117 900 8577 during office hours.