Planning complaints

• Work that you think breaches planning control
• Your unhappiness with advice you have received or action taken.

If you are complaining about a breach of planning control regulations please provide us with as much information as possible. You will need to give your name and address as we cannot investigate anonymous complaints. However, any concerns will be dealt with in strict confidence.

Contact us

Tel: 01454 868004

Online: our on-line form will take you through logging a complaint. The information you provide will be sent directly to us.

Email: PlanningApplications@southglos.gov.uk

By letter: download a copy of the complaint form and email or send the form to us.

In person: You can call into our Kingswood offices at any time during office hours. If you wish to see an enforcement officer at Thornbury, please make an appointment via our Customer Service Centre.

We will provide a full response within 20 working days. If it is necessary to visit a site this will be done within 10 working days.

If we find that planning laws have been breached but can be corrected we will ask the owner or occupier of the land to do so. For example, if a planning application has not been made we will ask for a formal application to be made. The application would still be subject to consultation with others.

If we require further information before a decision can be made, we will ask for this information to be provided within 28 days.

If enforcement action is necessary, we will issue a formal notice explaining what you must do. This will be issued within 20 working days of the decision being made. If no further action is needed, either because a minor or insignificant breach has occurred, or there is insufficient evidence to pursue the matter, we will advise you of this.

Where complaints are not resolved straight away we will keep you informed of the progress at no less than six-weekly intervals.