A direct payment is money from the Community Care and Housing Department given to you so that you can pay for the support you need. Direct payments can give you:
- More choice and control in your life
- Flexibility to have something other than services that are arranged for you
- Support to suit your needs
For more information about direct payments please see our leaflet CCH 66 – Direct Payments (see 'Read more' on the right-hand side of the page).
You may also have heard about a type of direct payment where your benefit money or pension is paid into a bank account. We do not provide this type of direct payment. You will need to contact the Department for Work and Pensions for support with this payment.
The Department for Work and Pensions Benefit Enquiry Line is 0800 882200.
Textphone: 0800 243355.