Did you know?
- The average cost per visit to a South Gloucestershire library is £2.63 compared to an average cost of £3.22 in other English unitary authorities.
- 34,000 children attended events at the library or had a visit from library staff at their school.
- 1.1 million visits are made to South Gloucestershire libraries every year.
- Our catalogue has been expanded and now contains 2.5 million items.
- 120,000 enquiries were made last year.
We said we would serve customers in 3 minutes - The average waiting time is 16 seconds.
We said that unplanned closures would be no more than 1% of our annual opening hours - We closed for 0.27% of time.
We said we would replace 10% of stock each year through purchase and a further 15% of stock would be circulated with other libraries - We replaced 13% of stock and 19% of stock was circulated.
We said 75% of requests for specific items would be supplied within 15 days - 77% were supplied within the target.
We said 90% of enquiries would be answered within 20 minutes - In our survey the average time was 4 minutes and 100% of enquiries were answered within 20 minutes.
We said the library computer system would be in operation for 99% of available time - The system was available for 99% of time.
Are these standards useful to you? If you would like to comment please use the library comments book at the counter.
Achievements
Membership of pre-school children increased by 20% last year.
Bristol City Library Service is now part of the LibrariesWest consortium.
We upgraded our computer system and the public spent 180,000 hours using the public PCs.
4,300 children took part in the Summer Reading Challenge.
150,000 people are members of South Gloucestershire libraries.