Whether you live, work or are just visiting South Gloucestershire our One Stop Shops offer a range of services all under one roof.
Our Customer Care Officers welcome enquiries about all aspects of the council and will help you access its many departments and services.
Our One Stop Shops deal with enquiries relating to:
- Council Tax
- Housing and Council Tax Benefits
- Homeless and housing waiting lists
- Housing services (Merlin tenants should contact their Housing Officer)
- Streetcare and refuse collections
- Planning
- Community Care
- Grants
- Road Repairs and much more
You can also view planning applications and pay bills such as Council Tax and parking fines.
Our highly trained Customer Care Officers have the authority to deal with your enquiry, arrange services and resolve problems on your behalf. In some cases it will not be possible to resolve your enquiry immediately. If this is the case the Customer Care Officer will record the necessary information and forward it to the relevant department. In addition we will photocopy your original documents.
Our One Stop Shops are located in Kingswood, Yate and Thornbury.
Kingswood One Stop Shop
Civic Centre, High Street, Kingswood BS15 9TR
Yate One Stop Shop
Kennedy Way, Yate BS37 4DQ
Thornbury One Stop Shop (Main council offices)
Castle Street, Thornbury BS35 1HF
Opening hours
Monday to Wednesday
- Enquiries: 8.45am to 5.00pm
- Payments: 8.45am to 4.30pm
Thursday
- Enquiries: 8.45am to 4.30pm
- Payments: 8.45am to 4.30pm
Friday
- Enquiries: 8.45am to 4.30pm
- Payments: 8.45am to 4.00pm
Facilities
Private interview rooms are available if you have a confidential problem or are distressed.
All One Stop Shops are accessible to wheelchairs and have low level counters. They are also equipped with hearing loops. We keep a list of staff who speak other languages and a special telephone translation service is available for non-English speakers.
There is a small children's play area within the One Stop Shop but we do ask that you keep your children under supervision at all times.
A wide range of leaflets are available providing both general and specific information and advice on the Council's products and services. Other specialist publications are held or will be ordered on request.
Our shops are for personal visitors only and therefore we regret that we are unable to accept telephone enquiries. If this is your preferred contact method please use the contact numbers listed on the Contact Us page.
Clinics
Our One Stop Shops also host a range of regular clinics.
Kingswood One Stop Shop
- Shelter Clinic every Tuesday 9.30am - 12pm
- Registrar by appointment only every Tuesday, Thursday and Friday
- Prescription Exercise every Thursday 10am - 12pm
- Stop Smoking Clinic every Tuesday 2pm - 4pm
- Age Concern Clinic the first Wednesday or every month 10am-12pm
Thornbury One Stop Shop
- Registrar by appointment only every Monday afternoon
What you can expect from us
Customer Care Standards
- You will be treated as an individual, with courtesy and respect
- We will explain things clearly and in plain English
- We will help you to complete our forms if you need it
For more information see our Customer Care Charter.
Quality Standards
- All staff will receive detailed training from all departments
- All staff will be pleasant, courteous, wear a uniform and a name badge
- We will ensure a pleasant, clean and safe environment
Our busiest times are between 11am and 2.30pm, particularly on Mondays. Please be aware that waiting times may increase during these periods.