We will be publishing service performance on a monthly basis from May 2008. This will include a comparison of the actual call volumes against the estimates and the service standards achieved and will enable us to monitor and manage capacity and should help us to identify any problems at an early stage.
The table below indicates the total number of calls received and the average call durations for calls relating to Leisure and Libraries.
| Service area |
Actual number of calls answered 2007/08 |
Average call duration including wrap up (seconds) |
| Library and Sports Bookings |
33,110 |
85 |