One Stop Shop locations and opening times
Kingswood One Stop Shop
Civic Centre, High Street, Kingswood BS15 9TR
Yate One Stop Shop (Access via West Walk)
Kennedy Way, Yate BS37 4DQ
Thornbury One Stop Shop (Main council offices)
Castle Street, Thornbury BS35 1HF
Patchway One Stop Shop
The Patchway Hub, Rodway Road, Patchway BS34 5PE
Monday to Wednesday
Thursday and Friday
Our busiest times are between 11am and 2.30pm, particularly on Mondays. Please be aware that waiting times may increase during these periods.
What our One Stop Shops do
We deal with questions about:
- Council Tax
- Housing and Council Tax Benefits
- Homeless and housing waiting lists
- Housing services (Merlin tenants should contact their Housing Officer)
- Streetcare, refuse and recycling collections
- Planning
- Community care
- Grants
- Road repairs and much more
Our highly trained Customer Care Officers have the authority to deal with your question, arrange services and resolve problems on your behalf. In some cases it will not be possible to answer your question at once. If this is the case we will record the necessary information and send it to the relevant department. We will also photocopy your original documents.
Whilst our staff are here to answer a wide range of enquiries we also provide a range of leaflets.
One Stop Shop facilities
Our One Stop Shops have been adapted to ensure that any customers with physical or sensory impairment can access our services. Translation services are available for customers whose first language isn't English.
Each One Stop Shop has private interview room facilities should you wish to speak to an officer about a confidential matter. There are also play areas.
What you can expect from us
In addition to the standards set out in our Customer Care Charter we will make sure that:
- All One Stop Shop staff receive detailed training from all departments
- All One Stop Shop staff will be pleasant, courteous, wear a uniform and a name badge
- There is a pleasant, clean and safe environment
Our performance
We aim to resolve your enquiry at first point of contact, providing high quality service to everyone who visits the One Stop Shop. Customer satisfaction for March 2012 was 94%. Results of Customer Satisfaction Surveys can be found in the 'Read more' panel.