Compliments and suggestions
If we have done something that has exceeded your expectations or a member of staff has gone the extra mile to assist you, please let us know. Please also let us know if you have a suggestion about our services that you would like us to consider.
Please send us your feedback by completing the compliments and suggestion form (see ‘Do it now’ on the right-hand side of the page). You can also telephone, fax or email us.
How to make a complaint
Sometimes things go wrong, so if you are unhappy with the service you have received, we need to know so we can put it right and learn from it. We will look into your complaint, let you know the outcome and take steps to put things right as soon as we can.
You can make a complaint by completing the on-line complaints form (see 'Do it now' on the right-hand side of the page) or the one attached to the council's complaints leaflet, entitled 'Help us to get it right'. You can also telephone or email us.
If you complain by telephone a complaints form will be sent to you with a stamped and addressed envelope to allow you to confirm the details. You can also make complaints in other formats, including braille and other languages.
Please let us know if you need any help to make your complaint.
If you need to complain about the following topics please contact us for advice as they are excluded from our standard procedures.
A school or the school curriculum
Social services
Planning application decisions
Eligibility for housing
The amount of housing benefit granted
Your liability to pay council tax or the amount of council tax you are liable to pay
Employment matters