We aim to provide high-quality services and information to all our customers.
We have a customer care charter (see 'Fast facts') that sets out the standards we aim to meet. If you feel we are falling short of these standards please let us know.
We welcome and value your feedback so that we can improve the services we provide to you.
The council’s compliments, suggestions and complaints procedure is designed to ensure that our customers are given the opportunity to tell us what you think about the services we provide.