What to do as an ALERTER if you suspect abuse has happened or
is likely to happen.
- Listen to the person, believe the person and record carefully what has happened or has been said
- Make sure the person is safe and the risk of further abuse is prevented – call for emergency
help on 999 if necessary
- Keep any evidence safe – ensure that it is not contaminated
- Call the police if there is evidence that a crime has been committed
- REPORT TO YOUR MANAGER AS SOON AS POSSIBLE AND ALWAYS ON THE SAME DAY
You can help to stop abuse of Vulnerable Adults
Remember
- Abuse can be physical, sexual, psychological, financial, discriminatory and institutional.
- Neglect can also be abuse. Abusers can be relatives, friends, neighbours, strangers, paid
carers, support workers or volunteers.
- Abuse can happen anywhere in the person’s own home, in a care home, in hospital or in a public place.
Useful Telephone Numbers
South Gloucestershire Council - 01454 868007 Customer Services Desk
Email: CSOdesk@southglos.gov.uk
CQC (Care Quality Commission) 03000 61 61 61
Email: enquiries@cqc.org.uk
Police 0845 456 7000
If you have any concerns about a child (under 18 years) being abused you must report this to your
Manager asap or Children & Young People Information Service on 01454 868008