Your experience counts: tell us what you think
We are keen to hear what you have to say about our services good or bad. It is important to learn from our successes and where we could do better and we need your help to do that.
Our complaints procedure has changed. You can find out more by downloading the leaflet from Read more section 'Approaching Complaints Differently - and more effectively'.
Contact us:
Face to face: Talk to the person providing the service. Or call in at a Council One Stop Shop at Kingswood, Yate or Thornbury or
Telephone Call the Complaints & FOI Team on 01454 865924
Email CCHFeedback@southglos.gov.uk
Fax 01454 865940
Write Using the online form at www.southglos.gov.uk Use the form in the CCH82a
Your Experience Counts: Tell us what you think leaflet send it to:
South Gloucestershire Council
Community Care & Housing Department
FREEPOST (SWB 1485)
Bristol BS16 7ZZ
If we arrange the service but it is supplied by a different provider (for example, home care agency, a residential care home run by another organisation or day care provided by another agency) you should contact them directly.
For further information about how to make a complaint, you can download our complaints leaflet called 'Your Experience Counts:Tell us what you think' by clicking on the link in the 'Read more' box on the right-hand side of the page.
A friend or relative can help you make a complaint. An independent advocate may be arranged through Advocacy Services at the Care Forum. This service is free and confidential. They can provide advice or information and in some cases may be able to provide more practical support.
Advocacy Services at The Care Forum, Vassall Centre, Gill Avenue, Fishponds, Bristol, BS16 2QQ
Tel: 0117 958 9305 Email: admin@thecareforum.org.uk
If you are still not happy with the way your complaint has been handled you can contact the Local Government Ombudsman. You can approach them at any time but they may wish for the Council to look at your complaint first.