The new Regulator of Registered Providers (RPs) is the Tenant Services Authority. The Tenant Services Authority was formed on 1 December 2008. This is the same date that the Homes and Communities Agency was created following the demise of the Housing Corporation. The Homes and Communities Agency includes what was English Partnerships and also some Department of Communities and Local Government / Government Office for the South West housing functions. Amongst the Homes and Communities Agency’s new roles is the funding of RPs.
The Tenant Services Authority will not normally investigate tenant or leaseholder complaints or get involved in disputes between an association and an individual or group of complainants. However, the Tenant Services Authority might investigate a matter directly with an association if it is concerned about a specific issue or if it sees any patterns or trends appearing in the complaints received. In these circumstances it will look at overall performance matters but will not resolve or report back on individual or group complaints.
However the Tenant Services Authority will deal with a complaint about an association where this involves an allegation that the organisation or its staff are deliberately acting in a way that is leading to serious mismanagement or fraud.