About Trading Standards and Contact Details
Trading Standards serves the South Gloucestershire community by promoting a fair and safe trading environment. We enforce legislation controlling the quantity, quality, price, description and safety of most goods and services.
All enquiries are recorded and evaluated. Civil complaints are dealt with by Consumer Direct in the first instance. Those of a criminal nature may be dealt with immediately, be referred for a later inspection, or the information used to assess trading patterns or malpractices.
Planned or complaint follow-up visits are undertaken to business premises, shops, livestock markets etc, to ensure compliance with the laws we enforce. Goods, foods and services are ‘test purchased’ or sampled for their conformity. Business activities are regularly monitored, e.g. sales of fireworks, cigarettes to children, counterfeit sales and/or production etc.
We support the Enforcement concordat by stating our policies and seeking to be open, helpful and consistent in our enforcement activities. Any trader concerned about our actions is entitled to a clear explanation. We consider investigation and prosecution of offences in accordance with our enforcement policy, which has regard to the Code of Practice for Crown Prosecutors and the Enforcement Concordat.
CONTACT DETAILS
Consumer Advice: 08454 04 05 06
Business Advice /Enquiries: 01454 634001
Address: South Gloucestershire Council
Trading Standards
20 Marsh Common Road
Pilning
South Gloucestershire BS35 4JX
Fax: 01454 632519
Email: trading.standards@southglos.gov.uk